How Do I Place and Pay An Order?
It’s simple. Just pick the item of your preference and click on “Add to Cart”. Your item will be sent to the shopping cart and you will be able to continue purchasing or simply go to the check out process.
Once your order is placed, it is processed within 2 business days. Then it is well packaged and sent to the Post Office.
Payment
Paypal is accepted as payment method. Visa, Mastercard are also another payment method.
Shipping
Shipping internationally
Your orders are most of the time sent through a certified shipment. You will receive a tracking number and the link to the Post offices websites for you to follow the status of your shipment. We are still learning on how to ship with an expedited service. In few more months we will be able to do it. So, please check on us from time to time to experience this new service.
Please note there may be duties and taxes imposed on your order that are not reflected in our shipping rates. The customer is responsible for those charges upon delivery. Check with your local customs office for more information.
Poly mailers and Cardboard boxes
We use poly mailers and cardboard boxes for our shipments. In some cases envelopes for small items. Everything is checked before it leaves our warehouse.
Carrier
For the moment you will have to use the shipping company that we provided.
Our main carriers are USPS, an independent agency of the United States federal government responsible for providing postal service in the United States; and Correos del Ecuador, the Ecuadorian Postal Service which is used to ship Hats and Andean products.
Secure Ordering
We work hard to provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers’ credit card information. We use Secure Sockets Layer (SSL) technology and other secure encryption methods to protect the security of your credit card information as it is transmitted to us.
See more information related to this subject in the Privacy Policy section.
Returns & Refunds
We will gladly accept returns of items purchased on www.calpago.com. However, all returns are the customer’s responsibility until they are received in our warehouse. We have a 15 day return/exchange policy on all items (not including Sales). Items must be in original condition and must not to be worn, used, altered, washed or damaged. Items must be unopened and unused in order to accept the return. Refunds will be issued to the original form of payment, although you may return the item for store credit. You are welcome to exchange an item for anything else, but you will have to pay shipping on the new item. If the new item cost more than the original, then we will have to charge your credit card for the additional cost. If the new item cost plus shipping is less than the original purchase, the difference will be refunded back to your credit card. You can send items back to us at the address provided to you once you process the return. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.
Privacy Policy
For more details click here.
How Do I Contact you?
If you need to contact us, please click here.